Call Center Specialist Job Description Template

You will be interacting with customers over the phone in order to ensure smooth transactions. You will answer customer questions and direct them to the appropriate manager when necessary, and you’ll use discernment when dealing with customer complaints.

Call Center Specialist Job Responsibilities and Duties

• Obtain and verify information for incoming orders.
• Enter orders into the database with accurate information.
• Maintain the call center database and update the contact log.
• Provide service by answering customer questions and offering assistance.
• Handle customer complaints under company guidance and seek assistance when needed.
• Offer suggestions for streamlining processes and increasing efficiency.
• Report malfunctioning equipment and software to supervisors.
• Participate in educational opportunities in order to keep your job knowledge up to date.
• Handle calls with professionalism and courtesy.

Call Center Specialist Skills and Qualifications

• Good listening and verbal skills
• The ability to type at least 75 WPM
• Strong English language skills
• 1+ years of experience handling multi-line phones
• Multitasking skills in fast-paced environment
• The ability to work independently without much direct supervision
• Exhibiting patience and confidence with a diverse clientele
• Knowledge of footwear preferred

Company Profile

Assure Footwear has been selling high quality orthopedic shoes, both nationally and internationally, since 2004. We strive to meet each customer’s needs through our friendly staff and attention to detail. Our mission is to foster a lasting relationship between wholesalers and merchants in order to deliver products we believe in to our growing clientele.

Writing a Job Description Best Practices

• While the above sample can be a helpful reference, knowing what goes into a good job description can help you build one without needing to refer to continually refer back to an example. By keeping in mind several dos and don’ts, such as the ones detailed below, you can write your own call center specialist job description with confidence.
  • Do list a job title that prospective employees can easily find in a job search. Also, use a clear title that explains what the position is, as well as the level (senior, entry level, etc.)
  • Do write a one to three sentence summary that accurately sums up the most important parts of the job.
  • Do use bullet points when listing the duties and responsibilities of this position, as doing so will make the information more reader friendly. Five to 10 bullet points is the ideal amount to list on the job description, since it provides enough information without being laborious to read.
  • Do use language that reflects the personality of the company. Writing in a unique tone will help the candidate know what type of company he or she would be working for.
  • Don’t use vague language in the job description. Instead use action verbs and concrete phrases to display the information with enthusiasm and precision.
  • Don’t forget to proofread your posting before submitting it. Reading it out loud can help you catch errors you may not have noticed otherwise.
  • Do provide a “call to action” at the end of the job description that lets the candidate know how to apply.
  • Do include salary information if the company has approved this disclosure. Displaying a competitive salary can help booster the number of high quality applicants.
  • Do include any benefits information, such as medical leave, 401(k) or vacation pay.

    The call center specialist job description sample, as well as the above dos and don’ts, can aid you in creating the perfect job description for your company. By taking the time to craft a posting that potential employees won’t want to brush over, you can save yourself a lot of hassle and fill the position quickly.